Our Returns

 

please contact us at luxelunaire@outlook.com or WhatsApp:+86 1818810959833 for further assistance.

  • Because our orders are all combined products generated during the live game, we do not support returns and exchanges. If there are any special circumstances, please contact the after-sales customer service team, and we will provide you with a satisfactory after-sales solution based on your situation. Please contact the customer service team via email luxelunaire@outlook.com or WhatsApp:+86 1818810959833.

  • Replacements are offered if the item is defective and within 30 days of being purchased *damages caused by regular wear do not qualify for a replacement.

  • Sale items are non-refundable.

  • After an exchange is made, the item(s) do not qualify for refunds.

  • Returns are processed within 5-7 business days after being delivered and received.

  • Due to our limited stock, we cannot guarantee replacements or exchanges to 100%, if the item you wish is out of stock you will have the possibility to pick a different item for a replacement.

  • Online purchases may only be returned or exchanged through our customer support team at luxelunaire@outlook.com or WhatsApp:+86 1818810959833.

  • Return labels will be provided only for damaged or defective products within the policy time.

  • Please note that shipping fees are non-refundable.
  • Damaged
  • Replacement
  • Exchange

Ship the item(s) back within the next three business days.

Seal the package.

Returns Without Label

You may use your own shipping method. We highly recommend using a shipper who provides a tracking number so you can track your shipment. Please be sure to retain this tracking number for your records. Luxe&Lunaire is not responsible for packages lost in transit if sent via a non-trackable carrier.

Securely pack your item(s) in the original packaging.

Add a note with your order number and state the reason for return;

  • Refund

Ship the item(s) back within the next three business days.

Seal the package.

 

Return Policy For International Orders: 
  • Returns for exchanges, replacements, or refunds will need to be done within 30 days of being delivered (delivery date is provided by the carrier).
  • International customers must cover shipping expenses in order to return their products to the US. 
  • luxe&lunaire will ship the replacement piece (due to damage) to the country of destination, cost-free.
  • Returns for exchanges will be charged a shipping fee. 
  • Please note that shipping fees are non-refundable. 

            Cancelation

            Pre-orders can be canceled at any time (if they are not processed) for a full refund.

            Special Sales And Promo Codes

            You can only use one promo code per order. Special sales are set within a specific timeframe and will only apply to orders placed in that timeframe/schedule.