Cancellation Policy

If your order has not started, we can cancel your order and refund the full amount to your original payment method or as store credit. If your order has been completed in the live broadcast room, a $10 processing fee will be deducted form the refund.

To cancel your order, you can visit our Customer Service Portal. If you have any questions, please contact us at luxelunaire@outlook.com or WhatsApp:+86 1818810959833.

If your order has not yet been shipped and you would like to change your shipping service, please contact us and we will be happy to help you!